Yesterday, I attended a session on the business track in which Larry Cox shared with us the leadership principles that Chick-Fil-A has utilized to build their organization in a way that honors God. Larry is the director of the WinShape Foundation, a foundation begun by Truett Cathy, Chick-Fil-A's founder, to "help shape winners."
He began by stating that everything in the company revolves around their purpose statement. This is prominently displayed on the plaque below so that anyone can read it as they enter their headquarters.
He then went on to say that they have used the acronym SERVE to describe their leadership culture:
S - See and Shape the future - there are three parts to vision: 1. Planning, 2. Decision Making, 3. Communication
E - Engage and develop others - Improves organization and let's them know they are valued
R - Reinvent continuously - Need to reinvent personally first
V - Value results AND relationships - Master the genius of AND - figure out how to get great results AND great relationships (In other words, have fun while working hard)
E - Embody the values - 1. Know your values, 2. Share your values, 3. Live your values
Truett Cathy has stated that he believes you can change lives by the way you treat people. He has certainly lived that out and his company has as well. It is no wonder they have been so blessed!
"Whoever wants to become great among you must be your servant."