In the home group my wife and I host, we are focusing on ways to build up our marriages. The study we are doing now deals with communication. I think just about every couple in our group agrees that communication is a major issue in their marriages--I know it is in my marriage.
One of the sessions we focused on was seeking first to understand before being understood. I first heard this from Stephen Covey in his book, 7 Habits of Highly Effective People. It is a great concept that follows Biblical principles. If we can all do this with everyone we communicate with, imagine how much better our communication would be.
In addition to improving communication, doing this is a great way to show the love of Christ to others. Try it today, even where you work!
By the way, I think what is mentioned in the video may be going a little far in seeking to understand.