Monday, December 31, 2007
Quiet Time
Friday, December 28, 2007
Appreciation
Thursday, December 27, 2007
Lead By Example
I have experienced some of this during my career and I have to tell you, it drives me crazy!
This type of attitude is contagious. It can infect an entire organization.
If you work at a place like this, you can make a difference. Even if you are not in a position of leadership by title, you are still a leader. With persistence and perseverance, if you continually do what you say you are going to do, others will start to take notice. Colossians 3:23 tells us, "Whatever you do, work at it with all your heart as working for the Lord, not for men." One way to live this verse out is to fulfill your commitments.
If you are the leader of an organization and this is taking place, it is probably because you do this yourself. Remember, people will do what you do rather than what you say. Lead by example!
Wednesday, December 26, 2007
Giving of Yourself
Thursday, December 20, 2007
Merry Christmas
Dilbert Leadership
Wednesday, December 19, 2007
Rock Solid Leadership
I encourage you to watch this 3 minute video which summarizes this very well - click here.
Tuesday, December 18, 2007
More Political Correctness
Barbara Walters recently criticized a Christmas card she received from the White House this year for featuring a seven-line scripture from the Bible.
The card, signed by the President and Mrs. Bush, was among a small stack of Christmas cards showcased by Walters on last Thursday’s episode of ABC’s “The View.”
“Usually in the past when I have received a Christmas card, it's been 'Happy Holidays' and so on,” said Walters.
But the veteran anchor expressed dismay that President Bush and the First Lady would send out a “religious Christmas card” with a direct Bible verse from the Old Testament printed inside:
“You alone are the LORD. You made the heavens, even the highest heavens, and all their starry host, the earth and all that is on it, the seas and all that is in them. You give life to everything, and the multitudes of heaven worship you.”
After reading the scriptural message of the card, Walters asked in a critical tone, "Does this also go to agnostics, and atheists, and Muslims?"
"Don't you think it's a little interesting,” continued Walters in her questioning, “that the president of all the people is sending out a religious Christmas card?"
The card, which was paid for by the Republican National Committee, closes: “May the joy of all creation fill your heart this blessed season 2007."
I acknowledge President and Mrs. Bush for sticking to their Christian values and not wavering despite the heat they receive. As leaders we all must do that despite the cost.
Monday, December 17, 2007
Lead By Example
Friday, December 14, 2007
Quotes
Thursday, December 13, 2007
The Scandal of Christmas
Wednesday, December 12, 2007
True Friendship
Wouldn't you like a friend like that? I challenge you to be that friend to someone - after all the best way to get a friend like that is to be one yourself!
If one falls down, his friend can help him up. But pity the man who falls and has no one to help him up! Ecclesiastes 4:10
Tuesday, December 11, 2007
Political Correctness - No Thanks!
That's why I was pleasantly surprised to read this in a recent Reuters article in London:
It's time to stop being daft about Christmas. It's fine to celebrate and it's fine for Christ to be star of the show," said Trevor Phillips, chairman of the Equality and Human Rights Commission.
"Let's stop being silly about a Christian Christmas," he said, referring to a tendency to play down the traditional celebrations of the birth of Christ for fear of offending minorities in multicultural Britain.
Way to go Trevor! I could not agree more!
Monday, December 10, 2007
Responding
Zig Ziglar wrote something along these lines that was too good not to share:
When you respond to life, that's positive; when you react to life, that's negative. Example: you get sick and go to the doctor. Chances are good that after an examination he or she would give you a prescription with instructions to return in several days. When you walk back in if the doctor starts shaking his head and says, "It looks like your body is reacting to the medicine, we're going to have to change it," you probably would get a little nervous. However, if the doctor smiled and said, "You're looking great! Your body is responding to the medication," you would get excited and feel much better. Yes, responding to life is good. Reacting to the incidents of life is negative - and that's bad. The next example validates that fact.
Today there's much turmoil in the job market and many people are losing their jobs through downsizing, mergers and takeovers. This creates some unusual "opportunities" for many people. One positive from this is that in the last five years, according to the Wall Street Journal, over fifteen million new businesses have been created, well over half of them by women. Interestingly, very few of these women had any marketable skills and all of them had great financial need. Most of the new businesses were "trust" businesses, meaning that the women collected the money before they delivered the goods or services. The Journal comments that virtually none of these women have been prosecuted and jailed for failure to deliver on that trust. That's exciting!
Many of these new businesses - possibly most of them - would never have been started had not an unfortunate event occurred in these people's lives. When those events did occur and needs became obvious, these women chose to respond and there's little doubt that many of them are better off now than they were before the "tragedy" took place.
The message is clear: If you will respond to life instead of react to it, then I've got a much better chance of seeing you AT THE TOP!
Friday, December 07, 2007
You've Got To Be Kidding Me
Staff writer
December 5, 2007
Crosses will be removed from badges worn by Spokane Police chaplains under terms of an out-of-court settlement between the city and a former Lutheran pastor-turned-atheist who sued over the government agency’s use of the insignias and Christian prayers.
Additionally, lawyers from the Center for Justice who represented former pastor Ray Ideus will get $1,000.
Click here to read the rest of the story.
Absolutely ridiculous. Wasn't our country founded on Christian principles? Wasn't Christianity one of the main driving forces behind the founding fathers risking all to start this country?
We must "Stand firm then, with the belt of truth buckled around your waist, with the breastplate of righteousness in place, and with your feet fitted with the readiness that comes from the gospel of peace. In addition to all this, take up the shield of faith with which you can extinguish all the flaming arrows of the evil one." (Ephesians 6:14-17)
Thursday, December 06, 2007
Life is a Mist
The thing that was in common with all of these was how quickly they all happened. My neighbor's friend died after a few days in the hospital-prior to that he appeared fine. My friend's son died after living only two days. My friend's wife had been diagnosed with cancer only three weeks ago.
How true.
It is a shame that it takes tragedy in our lives and in the lives of those we know to make us realize what James is telling us.
Our life is but a mist. We must take advantage of this day God has given us. We must lead like crazy. We must love like crazy.
Carpe Diem!
Wednesday, December 05, 2007
Smile
It reminded me of two things. One, of how much God loves us.
And two, of something we can do each day to make us more effective leaders. It is something I have never seen written in a leadership book. It is something that is not taught in any leadership classes. Yet it can be very powerful.
The thing we can do to help us be more effective leaders is simply to smile. Try it. You'll find that it will help you to be a more positive leader and it will help others want to follow you more.
Tuesday, December 04, 2007
Choices
Our success in life is determined by the choices we make. You are going to be making choices that will determine your success as you learn to manage yourself and others. To be effective in making proper choices, you must understand the difference between reacting and responding.
Let’s say you go to the doctor, who then gives you a prescription and tells you to come back the next day. When you go back, if he looks worried and tells you he needs to change the prescription because your body is reacting to the medicine, you’re probably going to be concerned. On the other hand, if he tells you your body is responding to the medicine, you’re going to smile because you know you’re on your way to recovery. So, to react is negative and to respond is positive – the choice is yours! It’s a fact that you can’t tailor-make the situations in life, but you can tailor-make the attitudes to fit those situations before they arise.
There are some things that are simply not going to change. If you were born white, you’re going to stay white. If you were born black, you’re going to stay black. I don’t care how much thought you give it, you’re not going to add a single cubit to your height. You’re not going to change when you were born, where you were born, how you were born, or to whom you were born. However, you can choose how you will respond to all of life’s circumstances. All of life is a series of choices. Realize that every choice we make, whether it is good or bad, has consequences! You can choose to get drunk tonight, but when you do, you have chosen to feel miserable tomorrow. You can choose to eat properly today, and when you do, you have chosen to be healthier. All the circumstances in your life will not be positive. You must choose to respond to both the positive and the negative.
As a leader in your organization others can tell a lot about you by how you respond, or react, to the little nuisances that crop up in your day as well as the big obstacles that come along. Lead in such a way that causes others to make wise choices and benefit from those choices.
Monday, December 03, 2007
Pride Before The Fall
As I watched ESPN's College Gameday that morning, the announcers all said the same thing regarding the chances of West Virginia losing. They all said it was impossible. They were debating how big they would win--by 5 or 6 touchdowns.
Kirk Herbstreit even went on to say something like this, "Congratulations West Virginia, you are headed to New Orleans to play for the National Championship!"
While I was thrilled with the outcomes of these games, I was reminded of the times when my pride has preceded a fall for me. Pretty painful stuff. But a good reminder to us all.
Pride goes before destruction, a haughty spirit before a fall. Proverbs 16:18
Friday, November 30, 2007
Leadership Video
Thursday, November 29, 2007
Asking For Conflict
"At a certain point, guts and hard work stop paying dividends," Perich admits. He says he now finds himself suffering from "good idea-itis"—a problem when none of his managers or directors were willing to curb his enthusiasm. "If I say, 'Let's spend time developing protein drinks,' they say, 'Great'—they won't question me," Perich says. He worries that time spent developing products like protein drinks and savory snacks has been a distraction—that perhaps Bakery Barn has strayed too far from what it does best: baking protein cookies.What he is asking for is conflict. Not a fight, but someone to stand up to him, to challenge him, to hold him accountable and to help him be better. It takes someone who is pretty secure to admit this. He is a wise leader who knows his limitations and is looking for others to complete him, to make him better. (Go here to read the entire story).
When I evaluate myself, I feel I do OK at this in some areas of my life, but in other areas I don't do so hot--like at home. How are you at this?
Tuesday, November 27, 2007
Where Are You?
Yesterday afternoon I was traveling to Gatlinburg, Tennessee to lead a leadership workshop. I usually fly out of Detroit but the flight was almost $300 less expensive if I flew out of Toledo and connected in Detroit (This has happened many times and I still don’t understand it—I’m using more of the airline’s service, yet it costs less!).
Anyway, as we approached the gate in Detroit, we sat on the tarmac for awhile. Finally, the captain announced the reason for our delay. Apparently Detroit’s airport had many people not show up for work on Monday. This meant they only had 4 employees to manage 38 passenger ramps. He went on to tell us this is a regular occurrence the day after a holiday weekend.
How sad.
Two things struck me as sad. One, that the captain would share that with his customers. It seemed like he was “passing the buck.” Even though that was the truth, customers don’t want to hear this finger pointing. This is poor customer service.
Second, it is a shame what is happening in this country. Overall, work is not valued like it once was. As a result, many people don’t treat it as a serious commitment. In this case it caused hundreds, if not thousands of people to miss connecting flights or to be inconvenienced.
Work is a privilege. We were made by God to work (Genesis 2:15). So let’s do our best to enjoy it and live up to our responsibilities.
In case you were wondering…I did make my connection, but only because it too was delayed—one of the few times I was happy with a delay!
Monday, November 26, 2007
When No One is Looking...
Some businesspeople practice integrity when compelled or when customers are watching. Others practice integrity when they believe no one is watching.
I had a neighbor who would walk his dog. He carried a small plastic bag to scoop up the droppings, as required by the homeowner's association. One day I was reading and glanced out the window to see the dog leaving a deposit. My neighbor looked around to see if anyone was watching, then left the poop there and walked away. At that moment, I came to understand that my neighbor lacked integrity.
In business, we can also lose our integrity, and often with drastic results.
John Dodge, a founder of Dodge Motor Company, put it clearly, "There is no twilight zone in business, a thing is right or it's wrong — it's black or it's white." The choice we have is to accept and act on this truth ... or not. King Solomon wrote, "He who walks in integrity walks securely, but he who perverts his ways will be found out" (Proverbs 10:9 NASB).
We may not always see the result of our integrity, but consequences will follow. An auto dealer was doing warranty repairs and was receiving replacement parts from the manufacturer. In some instances, the broken part was repaired instead of replaced and the new part was then sold to other customers, thus generating more profit for the auto dealership. This practice went on for years, but was eventually uncovered. The result: the owner was convicted of fraud, the manufacturer revoked the franchise, and the owner was forced into bankruptcy.
The prophet Nahum wrote, "The Lord will by no means leave the guilty unpunished" (Nahum 1:3 NASN). If we accept this truth from Scripture, then we must obediently apply integrity in everything we do.
Walter was a contractor doing a small addition for a young couple, Ellen and Mike. He realized he made a mistake on the bid and left out a $2,500 item, costing him the profit on the job. Walter honored his price and explained to the couple he had made a mistake, but that he did not expect them to pay for it. He was not aware that Mike's dad was a major real-estate developer. After Mike's dad learned of the experience, he contacted the builder and gave him several large construction jobs, based on the integrity experienced by his son. This verifies the truth, "He who is faithful in a very little thing is faithful in much, and he who is unrighteous in a very little thing in unrighteous also in much" (Luke 16:10 NASB).
Go here to read the rest.
Thursday, November 22, 2007
Wednesday, November 21, 2007
Power Rangers
The reason for their longevity?
"The brand has reached pop culture status by maintaining its core values of honesty, loyalty, teamwork and standing up for what's right," says Brenda Lynch, senior vice president, The Rogers Group, Bandai America's PR Agency. "These core values resonate as strongly as they did 15 years ago."
In this day of Hollywood and sports stars being glorified for their lack of values, it sure is refreshing to see this.
Tuesday, November 20, 2007
We Can All Make A Difference
Monday, November 19, 2007
The Little Things
Friday, November 16, 2007
Leading By Example
“When your superstar’s your hardest working guy—by far—well, then you’ve got a chance to do something special.”
Leading by example…what a novel concept.
Thursday, November 15, 2007
Serving Him Where We Are
Wednesday, November 14, 2007
The Great Communicator
Ronald Reagan was known as the "Great Communicator." He had a way with words.
I just received an email I felt I should share. One, because we just paused to celebrate Veterans' Day in this country, to remember those who have sacrificed so much for us. Two, because there are some great nuggets of truth that we all can learn from in these words from this great leader, Ronald Reagan after he laid a wreath at the Tomb of The Unknown Soldier in Arlington Cemetery on November 11, 1985:
We are gathered at the National Cemetery, which provides a final resting place for the heroes who have defended our country since the Civil War. This amphitheater, this place for speeches, is more central to this cemetery than it first might seem apparent, for all we can ever do for our heroes is remember them and remember what they did -- and memories are transmitted through words. Sometime back I received in the name of our country the bodies of four marines who had died while on active duty. I said then that there is a special sadness that accompanies the death of a serviceman, for we're never quite good enough to them -- not really; we can't be, because what they gave us is beyond our powers to repay. And so, when a serviceman dies, it's a tear in the fabric, a break in the whole, and all we can do is remember.
It is, in a way, an odd thing to honor those who died in defense of our country, in defense of us, in wars far away. The imagination plays a trick. We see these soldiers in our mind as old and wise. We see them as something like the Founding Fathers, grave and gray haired. But most of them were boys when they died, and they gave up two lives -- the one they were living and the one they would have lived. When they died, they gave up their chance to be husbands and fathers and grandfathers. They gave up their chance to be revered old men. They gave up everything for our country, for us. And all we can do is remember.
There's always someone who is remembering for us. No matter what time of year it is or what time of day, there are always people who come to this cemetery, leave a flag or a flower or a little rock on a headstone. And they stop and bow their heads and communicate what they wished to communicate. They say, ``Hello, Johnny,'' or ``Hello, Bob. We still think of you. You're still with us. We never got over you, and we pray for you still, and we'll see you again. We'll all meet again.'' In a way, they represent us, these relatives and friends, and they speak for us as they walk among the headstones and remember. It's not so hard to summon memory, but it's hard to recapture meaning.
And the living have a responsibility to remember the conditions that led to the wars in which our heroes died. Perhaps we can start by remembering this: that all of those who died for us and our country were, in one way or another, victims of a peace process that failed; victims of a decision to forget certain things; to forget, for instance, that the surest way to keep a peace going is to stay strong. Weakness, after all, is a temptation -- it tempts the pugnacious to assert themselves -- but strength is a declaration that cannot be misunderstood. Strength is a condition that declares actions have consequences. Strength is a prudent warning to the belligerent that aggression need not go unanswered.
Peace fails when we forget what we stand for. It fails when we forget that our Republic is based on firm principles, principles that have real meaning, that with them, we are the last, best hope of man on Earth; without them, we're little more than the crust of a continent. Peace also fails when we forget to bring to the bargaining table God's first intellectual gift to man: common sense. Common sense gives us a realistic knowledge of human beings and how they think, how they live in the world, what motivates them. Common sense tells us that man has magic in him, but also clay. Common sense can tell the difference between right and wrong. Common sense forgives error, but it always recognizes it to be error first.
We endanger the peace and confuse all issues when we obscure the truth; when we refuse to name an act for what it is; when we refuse to see the obvious and seek safety in the Almighty. Peace is only maintained and won by those who have clear eyes and brave minds. Peace is imperiled when we forget to try for agreements and settlements and treaties; when we forget to hold out our hands and strive; when we forget that God gave us talents to use in securing the ends He desires. Peace fails when we forget that agreements, once made, cannot be broken without a price.
Each new day carries within it the potential for breakthroughs, for progress. Each new day bursts with possibilities. And so, hope is realistic and despair a pointless little sin. And peace fails when we forget to pray to the source of all peace and life and happiness. I think sometimes of General Matthew Ridgeway, who, the night before D-day, tossed sleepless on his cot and talked to the Lord and listened for the promise that God made to Joshua: ``I will not fail thee, nor forsake thee.''
We're surrounded today by the dead of our wars. We owe them a debt we can never repay. All we can do is remember them and what they did and why they had to be brave for us. All we can do is try to see that other young men never have to join them. Today, as never before, we must pledge to remember the things that will continue the peace. Today, as never before, we must pray for God's help in broadening and deepening the peace we enjoy. Let us pray for freedom and justice and a more stable world. And let us make a compact today with the dead, a promise in the words for which General Ridgeway listened, ``I will not fail thee, nor forsake thee.''
In memory of those who gave the last full measure of devotion, may our efforts to achieve lasting peace gain strength. And through whatever coincidence or accident of timing, I tell you that a week from now when I am some thousands of miles away, believe me, the memory and the importance of this day will be in the forefront of my mind and in my heart.
Thank you. God bless you all, and God bless America.
Tuesday, November 13, 2007
Nehemiah
I encourage you to study the story of Nehemiah in the Bible. A lot can be learned from him in regard to leadership, including compassion, vision, respect of authority, humility, leaning on God, persistence and calmness under pressure to name a few.
Click here to read more.
Monday, November 12, 2007
Leading Through Failure
Thursday, November 08, 2007
Wow You're Tall!
I get that a lot—“Wow, you're tall!" Those of you who know me know that I am 6' 8" tall (or 5' 20" as I tell people). As a result, when I enter a public place like a restaurant, I see people whisper and then heads turn to look at me.
I suppose that might make some people self-conscious, but I like it. It is a great conversation starter.
I just read about the tallest person in the US, named George Bell. He has a great attitude about this. He is 7' 8" tall (a full foot taller than me!). Of how he feels about being tall, George said, "I have no choice but to like it."
He went on to give credit to his late great-aunt, Etonia Johnson, with his positive attitude: "She always told me, 'Don't feel ashamed of yourself. Stand tall. God made you. Be happy and show your pride.' "
What great words of advice for all of us, especially those who feel they are "less than" or don't measure up.
To read more about George, go here.
Wednesday, November 07, 2007
Comparing to Others
I wrote in one of my last newsletters about feeling like I did not belong on my college basketball team. We had some great players on our team and I sometimes felt like I didn't measure up. I went on to write that we all have gifts and we are to use them to serve God. We are not to compare ourselves to others (which I was doing).
Well, I am in beautiful Marco Island, Florida this morning and I am preparing to speak at a prayer breakfast for a hardware convention. At dinner last night the organizer mentioned to me that past speakers at this event have included Zig Ziglar and Dr. Norman Vincent Peale.
I had those feelings all over again...those feelings of "So why am I speaking here? I can't measure up to these giants."
As I prepare for this morning I am taking my own advice. I am going to do the best I can and do it for God.
Tuesday, November 06, 2007
Those Who Irritate You
RedLetterBelievers had a great post yesterday about how these people can actually be placed in our lives to help us to grow--to help us develop into the person God wants us to become.
Check it out here.
Monday, November 05, 2007
Your Company's Business Plan
Friday, November 02, 2007
Lion's Roar
No one could have predicted the turnaround the Detroit Lions have made this season. The season is only halfway done and they still have a long way to go, but anyone looking at this team knows there is something different going on.
In the Fellowship of Christian Athlete's monthly magazine Share the Victory, they reveal some of what is happening. One of the primary changes was that the team acquired quarterback Jon Kitna from the Cincinnati Bengals. Jon is known as a great Christian leader.
These are the words of team chaplain, Dave Wilson:
“When Jon came in, the entire locker room started to tilt toward his locker—his and Josh McCown’s,” said Wilson. “The thing that led people to want to hang out with him was joy. He was laughing all the time. He and McCown were playing games. There was just this joy factor that I don’t think most people see in Christians. I would walk in the locker room and everybody would be over by Jon. Even the loudest guys in the locker room were hanging out with Kitna. And I was like, ‘You know why they’re over there? Because they are attracted to joy.’”
It wasn’t long before that joy turned into camaraderie, which turned into team unity, which turned into a spiritual momentum that no one could have predicted.
We don't need to be on a football team to have the same impact on others. Let's live with a joy that is contagious--it can really make a difference!
Thursday, November 01, 2007
Loving Those Who Make You Mad
So how are we supposed to act toward these people? Can we do anything to change them?
The Bible tells us we are to love our enemies. But how can this help?
David Jeremiah shares this story which sheds some light on this:
In the mid 1930s, a German Protestant pastor was abducted from his church. Suspected of aiding and abetting Jews, he was thrown into prison without a hearing, a trial, or even a phone call to his family. The prison guard outside his cell hated everyone associated with Jews and purposefully skipped the pastor's cell when meals were handed out, made him go weeks without a shower, and gave him the most difficult job on the labor gang. The pastor, on the other hand, prayed that he would be able to love this guard with God's love. As the months went by, the pastor smiled at the guard, thanked him for the few meals he did receive, and even got to talk about Agape love. The guard never said anything; but he heard it all, and one night he cracked a smile. The next day the pastor received two meals and was able to shower for as long as he wanted. Finally, one afternoon the guard personally made the long-awaited call to the pastor's family, and a few months later, he was released.
It is against our human nature to love someone like that prison guard; but through His power, God can give us the ability to love the unlovables.
Treating them poorly because they are treating us poorly is what our human nature tells us to do. However, this will not help to change them. Only by showing them Christ's love can they be changed.
Wednesday, October 31, 2007
Seek First to Understand
I'll bet those who you think are great listeners are held in high esteem by you. Wouldn't you like someone to be able to say that you are a great listener?
It truly is easier to be understood after you listen to the other person first. Have you tried it lately?
I challenge you to try it today. In fact you will probably find your frustration level dropping as being misunderstood can be frustrating. And, as leaders, we need to step up to improve communication all around us because it is so important.
This is much needed as it is so easy to be misunderstood as these church bulletin announcements prove:
- Ushers will eat latecomers.
- She sang "I Will Not Pass This Way Again," giving much pleasure to the congregation.
- Sermon this morning: Jesus Walks on the Water. Sermon tonight: Searching for Jesus.
- The patient is having trouble sleeping and requests tapes of Pastor Jack's sermons.
- Smile at someone who is hard to love. Say "hell " to someone who doesn't care much about you.
- A letter to the men’s fellowship reads: "All members are requested to bring their wives and one other covered dish to the annual banquet."
- The Scouts are saving aluminum cans, bottles and other items to be recycled. Proceeds will be used to cripple children.
- Low Self Esteem Support Group will meet Thursday at 7 PM. Please use the back door.
- The eighth-graders will be presenting Shakespeare's Hamlet in the Church basement Friday at 7 PM. The Congregation is invited to attend this tragedy.
- Thursday night Potluck Supper. Prayer and medication to follow.
- A bean supper will be held on Tuesday evening in the church hall. Music will follow.
- At the evening service tonight, the sermon topic will be "What Is Hell?" Come early and listen to our choir practice.
- Weight Watchers will meet at 7 PM at the First Presbyterian Church. Please use the large double door at the side entrance.
- Mrs. Johnson will be entering the hospital this week for testes.
- Please join us as we show our support for Amy and Alan who are preparing for the girth of their first child.
- The Lutheran Men's group will meet at 6 PM. Steak, mashed potatoes, green beans, bread and dessert will be served for a nominal feel.
- The Associate Minister unveiled the church's new tithing campaign slogan last Sunday: "I Upped My Pledge - Up Yours."
- Our next song is "Angels We Have Heard Get High."
- Don't let worry kill you, let the church help.
- For those of you who have children and don't know it, we have a nursery downstairs.
- This being Easter Sunday, we will ask Mrs. Lewis to come forward and lay an egg on the altar.
Tuesday, October 30, 2007
Trustworthiness
"You know, I was the first one to talk about leadership 50 years ago, but there is too much talk, too much emphasis on it today and not enough on effectiveness. The only thing you can say about a leader is that a leader is somebody who has followers. The most charismatic leaders of the last century were called Hitler, Stalin, Mao and Mussolini. They were mis-leaders! Charismatic leadership by itself certainly is greatly overstated. Look, one of the most effective American presidents of the last 100 years was Harry Truman. He didn't have an ounce of charisma. Truman was as bland as a dead mackerel. Everybody who worked for him worshiped him because he was absolutely trustworthy. If Truman said no, it was no, and if he said yes, it was yes. And he didn't say no to one person and yes to the next one on the same issue. The other effective president of the last 100 years was Ronald Reagan. His great strength was not charisma, as is commonly thought, but that he knew exactly what he could do and what he could not do."
To read the rest of what he had to say, go here - I highly recommend reading this!
Monday, October 29, 2007
Winning the Battle but Losing the War
The same is true when dealing with customers. In a recent survey, 98% of all dissatisfied customers said they were not dissatisfied because of a quality problem with the product or service purchased. In 98% of the cases their dissatisfaction was related to their perception of how they were treated by the people they dealt with.
One more time... note that they said their perception of how they were treated not how they were treated. This is very significant. It means that in some, maybe many of those cases, the employees involved actually treated the customers fairly, courteously and tried to do the best they could. However, what they did is not the issue. It's how the customer perceived what they did that counts.
Customer service diplomacy has to do with controlling the customer's perception. In other words, being right is not as important as winning in the relationship with the customer. This tells us that the #1 reason why businesses lose customers is their perception that they were treated discourteously or unfairly by the company's people with whom they interacted.
Friday, October 26, 2007
Disrespect
Thursday, October 25, 2007
Enjoying The Journey
As you can see, this is never ending...and pretty unhealthy.
God has really been working on me in this area and I have found myself enjoying the journey more and more. A small way that has been evident to me has been through some time I have spent in my car this week.
In NW Ohio and SE Michigan, I had read that because of the amount of rain we received and when we received it, the colors on the trees this fall would be incredible. Well, the colors are amazing. I have found myself just mesmerized by the trees as I have been driving. I find myself thanking God for the show He is giving me.
Enjoying the journey... Pretty cool stuff...for me at least.
Wednesday, October 24, 2007
Donuts With Dad
This morning, I attended "Donuts with Dad" with my son Robbie at his school. These are always fun events where I get to see many other dads I have not seen in a while. It is also a nice excuse to indulge in a donut or two. But it is especially fun because I get to spend that time with my son.
This morning was a little extra special for me and I can't say for sure why this is. Maybe it is because on our way out the door, my wife Connie reminded me that this would be my last Donuts with Dad since Robbie will be in junior high next year. Maybe it is because the donuts were extra fresh and very tasty. But I think it is because I really enjoy being with my son and our bond is growing deeper, especially over this last year.
On my way into the office this morning I was thinking about how these times, times we spend with loved ones are so special. We don't get any rewards from our boss for this. We don't receive financial bonuses. But we are doing something much greater--we are building up those who are in our care--and that is the greatest work we can do.
Tuesday, October 23, 2007
Not my Plans
On my way to my basement, I heard a loud sucking noise coming from the area where our sump pump is. The crock was dry and the pump was running so I obviously had a problem. I unplugged it and did my workout and God time and returned to plug it in--hoping for a miracle and that it all of a sudden would be working again.
That was not the case so I trudged off to Home Depot to see if they would replace it since I had only purchased it 15 months earlier. I paid extra for this particular sump pump because it said "Lifetime Warranty" on the outside of the box. However, upon closer examination of the owner’s manual I noticed it said 12 month warranty which did not make me happy.
At 7:00 AM I arrived at Home Depot and explained my situation and as told that I can go get a new sump pump. Now that is customer service!
I got home and replaced it with not too much difficulty. But, my plans to get off to an early start were shattered. Once again, I think God is showing me that although I would like to be, I am not in control!
Monday, October 22, 2007
Our Owner's Manual
My wife and I are part of an awesome home group through our church that meets every other Sunday evening. In our time together last night, we talked about what the Bible means to us. One person described it as our owners manual and I think that is a great description.
As Christians, the words in the Bible are God's Word spoken directly to us. The solutions to all of life's situations and problems are contained therein, including issues we may have at work.
I just read this morning some interesting survey results from George Barna about what percentage of people believe the stories in the Bible to be literally true. The results might surprise you and may even encourage you. Go here to read more.
Friday, October 19, 2007
Excellence
Does this describe you?
We are commanded to be a light to the world...and that includes at work. By bringing excellence, or at least the absolute best we can do, into everything we do, that will help our light to shine. That will set us apart and maybe even prompt someone to ask, "There's something different about you, what is it?"
Thursday, October 18, 2007
Our Power
I received this story from Dr. David Jeremiah in an email devotional. While it seems silly, this is they way many of us live our lives. We take things into our own hands without realizing the power we have through the Holy Spirit. I know I am guilty of this very often.
With God's help, I am committed to listening and being open to the guiding of the Holy Spirit in my daily activities. So will you join me?
Wednesday, October 17, 2007
Someday I'll
One time we were keeping Timmy, a young cat with a long, fluffy tail for our granddaughter, Sunshine. Somehow he went missing and we spent a considerable amount of time and energy looking for that cat before he was found. That's typical. Most people pull out all stops to recover a pet or a treasured relationship. We would "do anything" to change some things or to have them back.
Question: Doesn't it make sense to pay more attention to friends, relatives, and families whom you love? Are you really too busy to make the phone call, drop a note in the mail, get together for a meal, go for a quiet drive or a long walk, and invest a little time to show that love? Question: Why don't you just make the time?
I don't have a definitive answer, but I believe that in most cases it's more a question of procrastination than of deliberate neglect. We work at a frantic pace and come home to relax. Before we realize it, we've spent several hours relaxing in front of a television set that presents us with programs that make us no happier, healthier, nor give us greater peace of mind.
Don't misunderstand; I believe some TV can be good and can offer company and comfort to shut-ins. But those things are not as important as spending time with those we love and cherish. Most of us plan to do exactly that "someday." But "someday I'll" is a seductive mistress. Deep down we know that our actions this year will parallel our actions of last year and catch us falling back on the old saw of, "I'll call you later," or, "Why don't we get together for lunch?" etc.
Solution: Do it now. We have no idea what's going to happen tomorrow or even an hour from now in our own lives or in the lives of those we love. However, we do know that if we take action now to reinforce or mend some of our relationships, we'll look back with gratitude and say to ourselves, "You know, I'm really glad I took the time."
Message! Spend time with those you love. One of these days you will say either, "I wish I had," or "I'm glad I did."
Tuesday, October 16, 2007
Attitude
I recently read something by Chuck Swindoll which is probably not new to anyone, but I believe it to be so true and I thought I would share it:
The longer I live, the more I realize the impact of attitude on life. Attitude, to me, is more important than facts. It is more important than the past, than education, than money, than circumstances, than failures, than success, than what other people think or say or do. It is more important than appearance, gifted ability, or skill. It will make or break a company, a church, a home. The remarkable thing is we have a choice every day regarding the attitude we will embrace from that day. We cannot change our past, we cannot change the fact that people will act in a certain way. We cannot change the inevitable. The only thing that we can do is play on the one string that we have, and this string is attitude. I am convinced that life is ten percent what happens to me and ninety percent how I react to it. And so it is with you…WE ARE IN CHARGE OF OUR ATTITUDES.
Monday, October 15, 2007
Leading When Things Aren't Going Your Way
Friday, October 12, 2007
Sabbath
Thursday, October 11, 2007
Loyalty vs. Competence
Loyalty is a very good quality. However, when it is placed above competence, that can be a very bad thing for an organization. That is a sure way to kill morale.
Have you ever worked for someone who valued "the good ol' boys (or girls)" over those who were actually doing what they were supposed to be doing? Have you ever done this yourself?
Wednesday, October 10, 2007
Humility
Most mornings for the past 30-40 days, I have been reading Romans 12 and then meditating on a verse that stands out to me that morning. Some days, nothing really jumps out but then other mornings I feel like God is putting flashing neon lights around something He wants me to learn.
This morning was one of those mornings.
The verse above jumped off the page at me this morning. I know God was trying to get my attention and show me I needed to get off my high horse--my feeling like I am so important. You see, I have realized that I like to impress people. When I realize I have done something with the sole purpose of trying to impress others, I now feel sick to my stomach.
As a result, I think I am getting better...but I think God is telling me I still need to work on this...especially in my marriage!
How does this relate to you?
Tuesday, October 09, 2007
Our Work - God's Work
We were not saved so that we could then go out and prove ourselves worthy. Instead, we were saved and given the gift of worthiness by grace so that we would be freed to fulfill the workmanship that God intended all along. Our work has nothing to prove. We work under grace. Our work is good not because of what it does, but because of who designed it. My competencies are God's workmanship in me. He wants me to use them. He expects me to "walk in them." Doing that is a "good" even if it does not fit into our warped legalistic preconceptions of spiritual significance. The last thing He had in mind giving them to me was to put me under a guilt trip. Grace, not legalism, should define our work.
So often I hear people say how great it would be to be in full-time ministry. Well guess what? We all ARE in full time ministry. What we do everyday, day in and day out has eternal ramifications. There are so many who do not know Christ that you interact with everyday. You may have been placed in their path to show them the love of Christ so that they may come to know Him.